AIG Jawatan Kosong Malaysia MAS Coordinator Februari 2015
Malaysia MAS Coordinator AIG
AIG provide terms, conditions and specifications of the Job as Malaysia MAS Coordinator which will be placed in Kuala Lumpur
Below are the complete of requirements, job specifications, schedule of interviews and addresses and contact (email or phone number) of The Company.
Company : AIG
Location : Kuala Lumpur
City : Kuala Lumpur
State : M14
Country : MY
Published at : Fri, 05 Dec 2014 01:36:24 GMT
Purpose of the role:
Manage all aspects of service delivery for multinational accounts including operations processing and portfolio management. Supervise the MAS team through allocation of workload, planning and managing capacity. Ensure both outgoing and incoming requests are processed within service levels and in adherence to guidelines. Actively engage and participate in country, regional and global multinational initiatives.
Responsible for process and work flow management that meet standards in terms of timeliness, customer service, compliance, and quality. Ensures effective utilization of resources.
Accountabilities for the role:
• Lead the country MAS team to meet or exceed customer service expectations in accordance with mandated processes, ensuring the unit achieves its operating, servicing, and production targets and meets internal standards and objectives within SLAs.
• Determine work procedures, distribute work, and expedite workflow.
• Track and report efficiency of employees; recommend corrective action in response to personnel issues; handles client complaints or internal department complaints and legal inquiries within established guidelines.
• Evaluate and recommend changes in processing methods and procedures; develop, recommend and implement new procedures to improve the unit’s operations.
• Act as Multinational Knowledge Database (MKD) MAS Country Ambassador for Country and Operation specific updates/requests.
• Ensure corporate compliance to standards and requirements per L1 SOS are met including those related to (21) L1SOS Sales Practices, (22) L1SOS Policy Administration,(23) L1SOS Complaint Handling,(32) L1SOS Product Development, (33) L1SOS Marketing, (37) L1SOS Underwriting
• Complete special projects as assigned.
• Manage personal workflow.
• Experience in dealing with Multinational / Global / Captive insurance programmes.
• Experience in managing a service orientated operational environment (preferably within insurance)
• Experience in Commercial Insurance / APAC Business Environment and Insurance Regulation.
• Must demonstrate a high level of proficiency in the following skills:
Coaching and staff development
Organisation and delegation
Ability to negotiate and clearly articulate ideas and influence outcomes.
Budget development and expense control
Communication and PC skills
• Demonstrate the ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.
If You interested and meet the requirements please submit your application immedietly :
To submit your application by online, click on the link labeled with Apply Click Here or Apply This Job at the bottom of this Job vacancy information. Hopefully you get your dream Job….!
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- If you do not wish for your resume to be forwarded to other employers, please do not apply to this job vacancy.
- Only shortlisted candidates will be notified
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